Returns and Exchanges

PRODUCT RETURNS/EXCHANGES

Please, before making a purchase, read the full text of the terms of purchase

Right of withdrawal / Return of non-defective product

Please note that for any return or exchange of products, a necessary condition is the attachment of the receipt.

A) Returns of non-defective products

If the customer is a natural person (consumer) who makes the sale for personal use and not for the service of his professional activity, then he is entitled to withdraw from the sale within 14 calendar days, which start from the delivery of the product (to the customer or to the carrier indicated by the latter), returning the product in its original condition, bearing the return costs and any reduction in the value of the products.

It is not possible to return the following categories of products: a) seasonal products, after the end of the season, b) underwear, socks and swimwear and safety shoes, for health and safety reasons, c) personalized products that we have made to your order (eg clothes with logo print etc).

You can return the rest of the products as long as they are in their original condition, intact, complete, without any wear and tear, and are returned within 14 days from the date of receipt of the order. Products should not have their tags removed or worn, washed, or used in any way other than necessary testing. In the event that the product you are returning is found to have suffered damages or alterations that are not attributable to the result of the handling of the goods necessary to establish the nature, characteristics and function of the goods, the return may either not be accepted if the product is unfit for resale, or otherwise be refunded less the amount of the product's decline in value (see clause 15 below).

B) Product changes

Also, you can exchange the product you bought for another one again within 14 days from the date of receipt of the first one.

CHANGE OF PRODUCTS

It is not possible to change the following product categories: a) seasonal products, after the end of the season, b) underwear, socks and swimwear and safety shoes, for health and safety reasons, c) personalized products that we have made to your order (eg clothes with logo print etc).

The products that are exchanged must be in the condition they were received, without damage and their packaging must be the one that accompanied them in perfect condition, together with the tags and labels.

The change process is as follows:

• Contact us by email at our email address info@eshop-spot.com or by phone at +30 2310888174 expressing the intention to change the product.

You need:
 the order code sent to you by e-mail when the order was placed
 the product code and the number you want to change
 the product code and the number you want to receive (it can be the same or another product)

• You pack the product you want to change
• You give it to the courier when you pick up your order again. In other words, DELIVERY and PICKUP of the new product to the courier take place at the same time.
• The transport costs for the change are €5
(concerns 2 courier shipments from and to the recipient)
and is done with:

a) deposit to our bank accounts
- ALPHA BANK IBAN: GR7101407120712002002022636
Or

b) by cash on delivery.
If there is a price difference between the products being exchanged, it is added to the shipping cost if it is more expensive or subtracted from the shipping cost if it is cheaper. In the case of an additional difference of a smaller price, this will be refunded to you in the same way as you paid for your order.

Ways to exercise the right of withdrawal:

You have the right to withdraw from the distance sale of non-defective products, exclusively within a period of 14 calendar days, by returning the product in its original condition. This right begins on the day of receipt of these instructions in writing, however not before the delivery of the products. The return of the products within 14 calendar days or the sending of the clear declaration of withdrawal accompanied by the return of products, will be considered a timely exercise of the right of withdrawal.

In any case, for the return to be accepted, the product must be accompanied by the proof of purchase. The declaration of withdrawal is sent in writing to the following details:
• By registered letter to the sole proprietorship "ESHOPSPOT", based in Thessaloniki (K. Karamanli 137, Postal Code 54249) find here a sample withdrawal form)
• or by email to the email address: info@eshop-spot.gr (here is a sample withdrawal form)

Fill in the required information directly in the form, sign it and send it in one of the above ways.
The products are returned at the customer's expense to the address: ESHOPSPOT, K.Karamanli 137-Thessaloniki, Postal Code 54249.

Consequences of withdrawal

In the event of a valid exercise of the right of withdrawal, any reduction in the value of the goods, as well as any benefits deriving from this reduction, should be compensated with monetary compensation, only in the case and to the extent that this is due to the management of the product in a manner which avoids the usual examination of the products in a manner other than that necessary to establish the nature, characteristics and function of the product. By ordinary examination and handling of the product in order to ascertain the nature, characteristics and function of the product, is meant the examination of the relevant goods, as this may be done in the manner customary in a physical store.

The customer is responsible for the return costs and any reduction in the value of the product, for the determination of which sportfree expressly reserves the right to determine until receipt of the returned merchandise. Once the product has been received and checked for any impairment of its value, any monetary obligation owed to the customer (e.g. delivery costs, price) will be refunded to the customer in the manner in which such payment was made by the customer, unless otherwise agreed with him. The refund obligation will be fulfilled without undue delay and within 14 calendar days of the return of the product.

The right of withdrawal from the provisions of Law 2251/1994 does not apply:
 In cases where the products have been used. Use of a product constitutes e.g.: sewing it, washing it, ironing it, cutting it, placing components or additional materials or parts on the product, etc.
 In cases where the delivered products are not suitable for return once unsealed for health protection or hygiene reasons (eg underwear, socks, swimwear, safety shoes, etc.).
 In seasonal products after the end of the season.

Reduction of product value - return of value

The consumer may incur a reduction in the value of a product if the handling he has done to it exceeds the acceptable measure of examination he would do in a physical store to check its nature, characteristics and operation. In case of valid exercise of the right of withdrawal and provided that the product has been returned to eshopspot, the customer will receive a credit note equal to the value of the sale, which will be paid by eshopspot in the same way as the customer the payment of the price, unless otherwise agreed with the customer, without fault or unjustified delay. Eshopspot will refund any payment received within 14 calendar days from the day on which it was informed of the decision to withdraw from the contract. Eshop-spot reserves the right to refuse a refund until the product is returned to it or until the consumer provides proof of dispatch of the product, whichever occurs first. Eshopspot is entitled to withhold from the returned amount the return costs, which are borne by the customer as well as any compensation in case of destruction, wear or damage to the product or reduction in the value of the product due to the actions of the customer, which normally amounts to 20 % of the original sale price (and not any discount or offer price). In any case, eshop-spot is entitled to claim in any legal way any amount that was damaged (indicatively, either with regard to return costs or with destruction, wear or damage, impairment of the value of the product, etc.).

Right to return, correct or replace defective products

The products shown in our online store may differ in color from reality (due to various factors such as the characteristics of photography, lighting during photography, screen resolution, etc.). Such deviations cannot be characterized as deficiencies in the agreed quality or as a defect of the products you order.

1. The customer is also entitled, within the legal time frames and, regardless of the above-described right of unwarranted withdrawal, to exercise any of the rights granted by law due to product defects (correction, replacement, price reduction or withdrawal), and in accordance with the conditions of the law, additionally by submitting a direct request to sportfree.
2. In case of a defect, you can send an email to info@eshop-spot.com with all the necessary information.
3. If a product is declared defective by the customer, sportfree expressly reserves the right to diagnose the product as such in order to replace it with a non-defective one or to repair it, if possible.
4. If the defect is insignificant, the right of withdrawal is not granted by law.
5. If the defect can be corrected or replaced, the customer must accept the correction or replacement, unless its exercise is unprofitable for the customer.
6. If a product is returned as defective and sportfree, after the above check, determines the existence of a defect, the customer can be informed about the replacement or correction process.
7. The assignment or transfer of rights regarding the defectiveness of the products is excluded.